My coverage map or drive-time areas won't work

Screenshots:

Drive-time messages

"Add your home postcode first (Profile › Working hours)." - drive times are measured from your home base. Add it, then try again.
"The drive-time area(s) could not be worked out just now…" or "Mapbox returned no areas…" - the map service had a problem. Wait a minute and try again.
"Too many requests. Please try again shortly." - there's a limit of 20 an hour. Wait a little.
"Each band must reach further than the one before (up to 2 hours)." - make each band longer than the last.

"Set your display name on your profile before saving zones." - add your name on Profile first.
"Add at least one base location or draw a territory." - you must keep at least one area.
"Coverage saved. New travel charges are waiting for approval." - saved. Charged areas start once your company approves them.

Reload the page. On a phone, use two fingers to move the map.
Tap Stuck? Ask your company to set this up, say which towns or postcodes you want, and they'll do it for you.

Last checked 3 October 2026