The customer hasn't paid the payment link

Check, then resend

1. 1

   Tap Check payment

   If they've paid, the job completes. "Payment not completed" means they haven't finished paying yet.

   

2. 2

   Send it again with Send (email) or Text

   You can only send it to the customer's own email and mobile on the booking. To use a different email or number, ask your company.

3. 3

   Or let them scan the QR code on your screen

Why a link stops working

• Cancel this link (after you confirm) closes it. A link you haven't sent, copied or opened yet is also closed when you tap Back.
• Taking the payment by card or cash instead closes it too.
• A link left unpaid for more than about a day can stop working - make a new one.
• If the customer opens it a lot in an hour, it asks them to try again shortly.

If "Text" doesn't work

• "Texts are not set up…" - your company hasn't set up texting. Use Send (email) or the QR code.
• "This booking has no UK mobile number to text." - use email or the QR code.
• "This customer has replied STOP to your texts…" - they've blocked texts from your company.
• "Too many payment texts for now…" - up to 4 texts per job an hour.