I can't sign in or forgot my password

Reset your password

1. 1

   On the sign-in page tap Forgot password?

   

2. 2

   Enter your email and tap Send reset link

   If there's an account for that email, a link arrives shortly. Check your spam folder.

   

3. 3

   Open the link and choose a new password

   At least 8 characters. If it says "Link expired or invalid", tap Request a new reset link - each link works once and only for a short time.

Other problems

• Never chose a password? You joined from the invitation link - use Forgot password? to set one.
• "Account deactivated" - only your company can switch your account back on. Contact them.
• Changed your email? Sign in with the address your company has for you, or ask the owner to change it. You'll get an email at the new address to confirm it (the old address gets a "Stop this change" link), and you're then signed out everywhere - sign in with the new address.
• "…is paused until … because your sign-in email was changed" (or two-step was reset) - signing the agreement and changing bank details wait 48 hours after those changes, to protect your account. If you didn't expect the change, contact your company straight away.
• Stuck on the code screen? See Lost or new phone.