The customer's card was declined

What to do

1. 1

   Read the message at the bottom of the screen

   • "The saved card could not be charged. Use a payment link so the customer can authenticate." - the bank declined it or wants the customer to approve it in their banking app.
   • "Payment is processing. Wait before retrying." - the bank hasn't answered yet. Wait a minute and try again. Don't take cash as well.
   • "No saved card is available. Use a payment link." - this booking has no card (for example a phone booking).
2. 2

   Tap Back and choose Pay link

   The customer can pay on their own phone - scan the QR code, or tap Send (email) or Text. Their bank can then ask them to approve it. See Using a payment link.

   

3. 3

   Or take Cash and tap Confirm cash received

   Only once you actually have the money - this can't be undone.

Messages only the office can fix

• "This business has not connected its Stripe account yet…" - card payments aren't set up. Take cash and tell your company.
• "This saved card can't be charged with the current Stripe account…" - use a payment link, and let your company know.
• "This amount is below the card minimum…" - under 50p; record it as cash.