The customer wants to cancel or move the job

Moving the job

1. 1

   Open the job and tap Reschedule

   

2. 2

   Pick the New date and New time, then tap Confirm reschedule

   The customer is emailed the new time. You can only move it to a time you're free.

Cancelling

• You can't cancel a job yourself - only your company can.
• The customer can cancel from the link in their booking email. Inside the business's cut-off time a late-cancellation fee may apply.
• If they cancel on the spot, tap Couldn't complete this job, choose why and tell the office - they close it with nothing charged. See Report a problem.

If you can't do the job

Use Report a problem / hand this job back and choose I can't do this job - hand it back. The job stays on your list until your company moves or reassigns it. See Report a problem.