Lost or new phone: I can't get my two-step code

If you can't get a code

1. 1

   Ask the owner of your company to reset your two-step verification

   Only the business owner can do this (from Team › your name › Two-step). Phone them - you can't message from the app until you're signed in.

   

2. 2

   Sign in again with your email and password

3. 3

   Set up two-step verification on your new phone

   You'll be taken straight to the set-up screen. See Two-step verification.

Swapping phones? Do this first

Before you reset your old phone, move your accounts across in your authenticator app (most have a transfer or backup option). Then nothing needs resetting.

"That code didn't match."

• Make sure you're reading the code for this account.
• Codes change every 30 seconds - try the next one.
• Set your phone's date and time to automatic. A clock that's a few minutes out gives wrong codes.