I can't take payment yet

What the message means

• "Take payment (from the day of the job)" - you can only take payment on the day. If it really must be sooner, ask your company.
• If your company records vehicle details: "Enter the vehicle's mileage first." - type the mileage on the Anything extra today? step and tap Continue to payment again. "Couldn't check the mileage…" means no signal - try again.
• "The customer needs to approve the extras first." - tap Send approval link to customer and wait for them to approve. See Adding extras.
• "The total has changed to £… Check it with the customer again." - the extras changed after they approved, so send a new approval link.
• "Approve the requested time first" - this booking is still a time request. Answer it first. See Requested times.
• "Phone booking. Held for the customer's card…" - the booking isn't confirmed until the customer adds their card. If they don't, it's released and cancelled automatically. Check with your company before you travel.

Taking payment before the start time

On the day, you can take payment before the job's start time. The app warns you because taking payment also marks the job completed.