The customer didn't get my "on my way" text

Common reasons

• It isn't the day of the job - the button only appears on the day. Earlier, you'll see "On the day, an "I'm on my way" button appears here".
• "…already knows you're on the way… No new message needed." - a second tap only sends again if your arrival time has moved by 10 minutes or more.
• "The customer has already had 3 updates for this job." - that's the most a customer gets for one job.
• No UK mobile on the booking, or your company hasn't set up texting - nothing can be texted; they may still be emailed. The card shows the reason.
• "…has no mobile or email on the booking, so nothing can be sent. Please call them." - phone the customer instead.
• The job was moved or closed before the message went - a waiting message is dropped.

What to do

1. 1

   If you're running late, tap Update time - it only texts again if the time moved by 10+ minutes

2. 2

   Used In 5 min by mistake? Tap Undo before it sends

   I'm on my way sends straight away, so it can't be undone.

3. 3

   Still not sure they know? Phone the customer

   The Call button is on the job.

4. 4

   Tell your company if texts never seem to arrive

   Use Message your company - they can check the message log.