Fix a problem
Declined cards, texts that didn't send, calendar sync, lost phone and more.
- 1The customer's card was declinedWhat to do when "Saved card" fails, the card needs the customer to approve it, or there is no card.
- 2The customer hasn't paid the payment linkResending the link, checking if it was paid, and why a link stops working.
- 3The customer didn't get my "on my way" textWhy an "I'm on my way" message may not send, and what you can do.
- 4I'm not getting job texts or emailsYour mobile number, which jobs send a text, and where the emails go.
- 5Google Calendar isn't syncingJobs not showing in Google, or Google events not blocking your time.
- 6Lost or new phone: I can't get my two-step codeGetting back in when your authenticator app is on a lost, broken or old phone.
- 7I can't sign in or forgot my passwordResetting your password, expired links and deactivated accounts.
- 8I can't take payment yetWhy the payment button is greyed out or refuses, and how to get past it.
- 9The app keeps sending me to the same screenSign-up, two-step, agreement or insurance screens that won't let you into the app.
- 10My coverage map or drive-time areas won't workDrive-time errors, save errors and when to ask the office to set it up.
- 11The customer wants to cancel or move the jobWhat you can do on the spot, and what only the office can do.
Other topics
Still need help?
For anything about a job, your pay or your areas, contact your company.