Getting help

These guides

Tap the ? at the top of any screen for the guides about that screen, or open Help from the menu to search them all. Each guide has a Computer / Phone switch for the screenshots.

Messaging your company or support

1. 1

   Tap Need help? or Message your company

   You'll find them in More on a phone, at the bottom of the menu on a computer, at the bottom of every help panel and on the help centre.

   

2. 2

   Choose who you need

   • Message your company - anything about a job or customer, your pay, your areas, your diary or your account. It goes to the office.
   • Problem with the app - something isn't working, or you can't find a feature. It goes to the NearOps support team.
3. 3

   Pick what it's about, type your message and tap Send

   The reply comes to your email address. If it's urgent - for example you're at a job now - phone the office as well.

Account deactivated

If you see Account deactivated, only your company can switch your account back on. Contact them.

Account archived

If you see Your account is archived, your company has paused your account. Customers can't book you and you won't get reminder emails, but your details, documents and pay history are kept. When you want to work again, tap Come back: you're live for bookings straight away and your company gets an email to say you're back.