When the customer isn't there (no-show)

Charging a no-show fee

1. 1

   Open the job after its start time

2. 2

   Under More actions, tap Mark as No Show - charge £…

   The amount is your company's no-show fee. It sits at the bottom, away from the payment button, so it isn't tapped by mistake.

   

3. 3

   Check the amount and tap Charge … & mark no show

   The customer's saved card is charged and they are emailed.

Good to know

• It only works once the start time has passed ("The appointment has not started" means wait a little longer).
• It needs a saved card. If the button says No Show (no card on file), tell your company.
• No-show fees go to your company - they don't add to your earnings.
• Try calling the customer first - they may just be running late.