Moving a job to another time

Rescheduling

1. 1

   Open the job and, under More actions, tap Reschedule

2. 2

   Pick the New date and New time

   

3. 3

   Tap Confirm reschedule

   The customer is emailed the new time and your Google Calendar updates.

Good to know

• Agree the new time with the customer first.
• You can't move a job on top of another job or blocked time.
• The app doesn't check your working hours or travel time when you move a job - check those yourself.
• You can't move a job to another engineer - hand it back instead.
• You can't cancel a job. If it can't go ahead, use Report a problem / hand this job back.

When a customer takes an earlier time

• If your company has Offer earlier times switched on, a time that comes free (a job cancelled or moved) can be offered to up to 3 customers already booked later with you, within 14 days.
• Only customers within your maximum drive of the free job, whose job fits your route at that time, are suggested - and your company approves who is asked first. The first to say yes gets it.
• Their job then moves earlier on its own: you get the usual job moved alert, and your calendar and Google Calendar update. Nothing else about the job changes.
• Offers close 2 hours before the time, so a job won't move at the last minute.