When a customer asks for a different time
Customers can ask for a time that isn't normally offered. The job shows as Pending with Requested time at the top. Their card is saved but nothing is charged.
Screenshots:
Answering a request
Open the job and choose one of:
- Approve this time - the job is booked and the customer gets the usual confirmation.
- Offer another time - pick a day and one of your free times, then Send to customer. They can accept or decline; the time is held for 24 hours.
- Decline - the request is cancelled and the customer is told. Nothing is charged.
Answer within 24 hours
If nobody answers in time the request is declined automatically. You can't take payment on a job until the time is approved.
Last checked 2 November 2026