Terms and Conditions
Last updated: May 2026
1. Acceptance of terms
By creating an account, completing onboarding, or booking a service through NearOps, you agree to these Terms and Conditions. If you do not agree, you must not use the platform.
2. Use of the platform
NearOps provides booking, dispatch, and payment tools for field service businesses. You are responsible for the accuracy of information you provide, including customer details, service availability, and pricing.
3. Accounts and access
Organisation owners and admins manage their workspace, team members, and services. Engineers access only the data required to fulfil assigned appointments. You must keep login credentials secure and notify us of any unauthorised access.
4. Bookings, payments, and cancellations
Where card details are collected, charges may apply after service completion or in accordance with the applicable cancellation policy. A cancellation fee may apply if you cancel outside the free cancellation window. You are responsible for reviewing fees and policies before confirming a booking.
5. Data and privacy
We process personal data to operate the service, send transactional notifications, and support bookings. Your data is handled lawfully and only for legitimate business purposes.
6. Limitation of liability
NearOps is provided on an "as is" basis. To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from use of the platform.
7. Contact
Questions about these terms can be directed to your service provider or platform support.